Tictic.me is a secondary ticket marketplace connecting Buyers and Sellers of tickets for concerts, sports, entertainment and other Events. Tictic.me provides the Platform and transaction environment but does not organize the Events and is not the original issuer of the tickets unless expressly stated otherwise.
The only official communication channel with Tictic.me Support is Support@tictic.me. For a request to be processed, please include, where applicable, your User Number/ID, Transaction ID, Ticket ID, Event name, a short description of the issue, and relevant supporting information or evidence. The internal chat is intended for communication between Buyer and Seller; it does not replace official communication with Tictic.me Support.
Registration is free. You need to provide the information requested during registration and have a valid payment method when purchasing a ticket. Additional information or verification may be requested where necessary for security, payment processing or compliance purposes.
Choose the Event and ticket you want, carefully review the listing information and price, and complete the transaction through Tictic.me. Once the transaction is successfully completed, you will receive an order confirmation.
The total amount may include the ticket price, the applicable Tictic.me service/commission fee and any applicable payment-related fees. Applicable charges are displayed during the purchase process before you complete the transaction.
Yes. Tictic.me is a secondary ticket marketplace and the Seller determines the selling price, subject to any restrictions applicable on the Platform. The selling price may therefore be higher or lower than the original face value of the ticket.
This depends on the Event and the original ticket provider. For some Events, the ticket or active QR code may be available immediately; for others, it may be released or activated closer to the Event date. If you have questions about delivery, contact the Seller through the Tictic.me internal chat.
No. Ticket purchases on Tictic.me are final. Once you have successfully completed the transaction and received your order confirmation, you cannot cancel or return the ticket simply because you changed your mind or can no longer attend the Event. Ticket problems are handled separately under Tictic.me’s dispute procedure.
Check your order and ticket information in advance and make sure you can access the ticket or QR code when required. We recommend arriving at the venue early enough to deal with any unexpected issue. Never publicly share your ticket, QR code or other ticket credentials.
Tictic.me is a secondary ticket marketplace, and ticket prices are set independently by individual Sellers. Therefore, tickets of the same type, category, section or class may be offered at different prices depending on each Seller’s pricing preferences and decision. The selling price may also differ from the ticket’s original face value.
Tictic.me does not organize Events and is not responsible for monitoring or notifying Users about Event cancellations. Buyers and Sellers are responsible for checking the Event organizer’s official information sources and for informing Tictic.me if an Event has been officially cancelled. Once Tictic.me is informed of the cancellation, the Platform may verify the information through the Event organizer’s official sources. Following confirmation, the Buyer will be refunded the ticket price paid for the cancelled Event, excluding Tictic.me service/commission fees and any applicable transaction or payment-processing costs. The Seller will be notified of the cancellation and, because the corresponding ticket price is being reimbursed to the Buyer, the Seller will not receive a payout for that ticket.
You must complete the Tictic.me registration and verification process and provide your correct name, surname, personal identification details/ID, and any other information requested during verification. The information and payout details must correspond to the verified Seller; another person’s identity or payout details may not be used.
No. Listing tickets on Tictic.me is free. Applicable service or transaction fees may apply in connection with a successful transaction and will be displayed or communicated through the relevant process.
Log in to your Tictic.me account, select the option to sell a ticket, choose the relevant Event and enter the requested ticket information. Provide accurate details about the ticket, price, seat/section and any applicable restrictions, and upload the requested ticket file where required. Review the information carefully before publishing the listing.
No. A ticket actively listed on Tictic.me should not simultaneously be offered for sale through another channel. If the ticket is sold elsewhere or is no longer available, remove or deactivate your Tictic.me listing immediately.
An active listing confirms that your ticket is available and that you are able to fulfil the transaction. Failure to provide the purchased ticket may constitute a breach of the Tictic.me Terms and Conditions and may result in withholding of funds, restriction or blocking of the account and, where applicable, liability for losses caused to the Buyer and/or Tictic.me.
Check the transaction and make sure the Buyer receives the correct ticket according to the applicable delivery procedure. If the active ticket or QR code becomes available only closer to the Event, keep the Buyer informed through the Tictic.me internal chat.
Seller payouts are processed within 5 working days after the Event, subject to the Tictic.me Terms and Conditions and applicable payout procedures.
International Seller payouts are processed in USD through an international fintech/payment organization. Transaction, transfer, banking or other third-party financial institution fees may apply and may be deducted from the payout.
Yes. International payout costs may vary depending on the payout method, country and financial institution. Transaction fees may generally be expected to range from approximately 1% to 4%, with a minimum fee of USD 4 per transaction. The actual applicable fee may differ depending on the financial institution or payment provider processing the payout.
No. Payout information must correspond to the verified Seller’s identity. Another person’s identity or payout details may not be used to receive a Seller payout.
Tictic.me is designed to minimize the risks associated with secondary ticket trading. The Platform uses Seller verification, delayed Seller payouts, internal Buyer–Seller communication, transaction records and a dispute procedure to reduce the incentive for improper conduct and provide a process for dealing with problems.
No. Tictic.me is a secondary ticket marketplace and does not independently authenticate or guarantee every ticket or QR code offered by Sellers. Instead, Tictic.me uses verification, delayed payouts, transaction records, internal communication and dispute procedures to minimize transaction risks.
First, contact the Seller immediately through the Tictic.me internal chat and explain the problem. If the problem is not resolved, contact Support@tictic.me and include your User Number/ID, Transaction ID, Ticket ID, Event information, a description of the problem and any relevant evidence.
Contact the Seller immediately through the internal chat. If the Seller cannot resolve the problem, email Support@tictic.me with your Transaction ID, Ticket ID and details of what happened. Where possible, keep screenshots or other evidence showing the problem.
Contact the Seller immediately through the internal chat. If the issue is not resolved, contact Support@tictic.me and provide your User Number/ID, Transaction ID, Ticket ID and any available evidence.
Contact the Seller immediately through the Tictic.me internal chat. Where possible, ask venue staff why the ticket cannot be accepted and keep any available evidence. If the Seller cannot resolve the problem, email Support@tictic.me with the relevant transaction and ticket details.
If you have already attempted to contact the Seller through the internal chat and have not received a response, contact Support@tictic.me. Include your User Number/ID, Transaction ID, Ticket ID and a short explanation of the situation.
Contact the other party through the Tictic.me internal chat first and document the problem. If the issue is not resolved, contact Support@tictic.me with the relevant IDs and available evidence. Tictic.me may temporarily suspend the Seller’s payout while the case is reviewed and will follow the dispute procedure established in the Terms and Conditions.
Tictic.me reviews the information available on the Platform and the information provided by the parties. Where appropriate, the Seller’s payout may be temporarily suspended while the issue is reviewed. The Buyer and Seller are first given an opportunity to resolve the matter by mutual agreement. If no agreement is reached, the dispute procedure established in the Tictic.me Terms and Conditions applies.
A Buyer’s complaint does not automatically result in the Seller losing the payment. Tictic.me reviews the available information and may temporarily suspend the payout while the issue is clarified. Both parties have an opportunity to provide relevant information and exercise the rights available under the Terms and Conditions and applicable law.
The internal chat helps protect both Buyers and Sellers. Use it for ticket delivery information, questions, updates and resolving issues between Buyer and Seller. Communication recorded within the Platform may also be relevant if a dispute occurs. For any matter requiring official action or review by Tictic.me, contact Support@tictic.me.
